Every product you buy is under the guarantee of the manufacturer company.
You can return the product you received in the form you received within seven (7) days from the date of delivery without opening / destroying / disrupting the product or using the product. You must return the product with a petition or return form that includes the product invoice (2 copies) and your order number.
If the product has been used, destroyed etc. you can not return the product.
If the product you are wearing is a shoe, the package should be opened properly and the product should be tested on a clean surface without harming the sole.
The customer product is liable to compensate for the loss of the commercial value of the product due to the use of the product when it is returned to the customer and to the use of the product.
If the customer fails to return or exchange the product, the returned product will be returned in ten (10) days from the date of receipt by us. Your credit card is refunded by your bank from 2 to 6 weeks. During this period, our company does not have any savings. Repayments made on installment sales are reflected by your bank as a balance plus monthly payment of your credit card. Payments made by wire transfer are made within seven (7) days.
In case of any opening, deterioration, breakage, destruction, tearing, use and other situations in the product and its package and if the product can not be returned with the condition of delivery to the customer, our company will not accept and return the product.
Please open and check the package in front of the company representative where you think you are damaged during shipment. If there is any damage to the product, do not take delivery of the product by keeping a record to the cargo company. Please note that you have accepted that the cargo company fully fulfills its duty once the product has been delivered.
In the case of products returned in accordance with the above conditions, the shipping charge will be paid by the customer.
In the case of delivery of a product which is different from the product specified in your charge, missing in quantity or visibly damaged, and / or if your order information and billing information are different from each other; you should keep a record with the cargo officer explaining the situation. You must state in the record whether the box for delivering the products / products to you has been opened. The record must be signed by you and the cargo officer. Our company will supply the products / products that are missing, different or damaged, as soon as possible and will reach your address. In this case the return shipping fee will be paid by our company.
If you encounter such a situation, you can return all the products you ordered. You must return the cargo to the shipping agent by adding a note that you do not accept the products delivered along with the baggage.
In order to ensure that your return process is accurate and short-lived, you should send a letter explaining this to our e-mail address at "Contact Us" or at [email protected] as soon as possible. All of the products that you have returned in these conditions will be refunded to your account, money order / credit card account.
If your foot number of a shoe you are receiving is big or small, free replacement is done.
To be able to make changes, the product must not be worn outside (on the street and etc.) and should only be worn once or twice for the maximum number of attempts at home (at home).
You must submit a written statement explaining the situation within seven (7) days from the date of delivery of the product by sending it to our website on the "Contact Us" section or by sending it to [email protected]. In order for the change to be made, the box of the product must be opened without tearing, and it is absolutely necessary that the packing and relation with the baggage as well as the box that is delivered during the re-sending are absolutely necessary.
In case of changes made in accordance with the above conditions, the return shipping cost should be paid by customer, and the shipping cost of new shoes which is resend will be paid by the company.
The disputes that may arise during your shopping are limited to the cost of goods.
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